PDF manuals vs. eLearning content: Adding value to SAP end-user training with Espresso

Updated: Feb 19

A How-To guide is a very useful tool in every training arsenal. Often, these guides are compiled by people with an excellent grasp of the subject matter. In theory, they should work.


And yet, statistics tell us that barely 10% of the intended audience likes to open a PDF manual.


Then, there's also the fact that when it comes to learning, physical constraints often trump the best of intentions.


Traditional learning and upskilling, though being replaced consistently by eLearning, does have a few things going for it:


As it is mostly conducted at a center, or, basically, within a physical space as opposed to a digital environment, the following things are possible:


  1. Discussion and role-play among the trainees

  2. Collaborative topics and themes

  3. Learning from each other


For SAP training before the go-live date, this has been the preferred format for very long. Sometimes, physical classrooms have been replaced by digital training, but the concept is essentially the same- put people in a focused environment where they can pick up information faster.

When it comes to learning, physical constraints often trump the best of intentions.

However, this approach leaves quite a few gap areas:


  • A hurried training process leaves several questions unanswered, leading to poorer adoption of the SAP system

  • Too many support tickets are generated further on, and they hold up precious time for businesses and implementation partners alike

  • Once the training is complete and the SAP system goes live, end-users are left dependent on the PDF manuals alone. The more proactive among them may Google up the answers they need, but soon get disheartened when their peers seem as lost as them.

Interactive, timely, contextual eLearning comes to the rescue in training end-users better and ensuring better adoption of the SAP system.

The advantages of eLearning are manifold and outweigh traditional models:

  1. The eLearning modules can be undertaken anytime, anywhere as per the end-user'’s convenience, and need. These modules provide the specific answers that people need in the context they need them in.

  2. Content, especially when developed as a standard module, saves the company serious time and money: about 40-60% less time to execute than traditional classroom instruction modes.

  3. The student can take control and set the pace: They can take pause and reflect, re-read, test, and re-test themselves if they wish.

  4. With eLearning programs, both engagement and retention rates are higher. Research shows that retention rates are in the range of 25-60% for eLearning compared to traditional learning materials.

  5. The scalability is unbeatable. eLearning programs can be simultaneously launched organization-wide at all locations, with room to grow.

  6. Time to the deployment of newly learned knowledge and skills gets shortened.According to a Brandon Hall Study, eLearning takes 40-60% less time to complete compared to traditional methods that employ guides and manuals.

  7. Creating eLearning modules with a dedicated team allows core users in the business to focus on their tasks, as opposed to spending time in building content. Thanks to advanced functionalities, the build effort is cut short and so is the cost.

These are the boxes any highly engaging eLearning program should check:

  • The user should find the content relevant to their needs. It should resolve their pain points.

  • It should be well-designed, well-structured with clear goals and completion outcomes.

  • It should be eye-catching and impactful, with bold and clear headlines and powerful visuals.

  • The coursework should be interactive in order to be engaging and reduce the drop-off rates.

  • The course should not keep the learners guessing on how they are doing, much as they would in a physical classroom. It should be peppered with feedback and rewards.

Espresso by Dexler: A one-of-a-kind eLearning tool to support SAP end-users better


Our years of being a learning and development solutions provider and deep knowledge of industry trends and concerns have led us to develop Espresso, the ready-to-deploy SAP training solution for end-users.

It is ready to use as early as today, and helps answer SAP questions in a contextual manner. All our examples are customised to the industry in question.

As a direct user of Espresso for your business, you can expect far fewer support tickets, and save time and money on continuous SAP training. As people stay current with their SAP training, the number of queries comes down significantly.

As an implementation partner, Espresso offers you a chance to engage with your client companies even better. You can now provide them with answers at their fingertips, using content that is interactive, contextual, and updated with every SAP version release.

Why rely on ineffective PDF training manuals and guides, old PPTs, and bland Word Docs, when you can get hands-on, interactive SAP training?

To know more about how Espresso can help your business achieve SAP success, head on over here.


SAP implementation partners can find more information on the offering on our partners page. Please take a look here.



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