Giving The Telecommunications Industry A Digital Makeover With Good SAP Implementation

Generation Z, or people born towards the end of the nineties, are our first digitally native generation.


In other words, if you tried to explain to them the concept of floppy disks for storage, or the idea of waiting hours for a simple game to download, they'd look at it with the same kind of fascination as you would a dinosaur.


The age of the internet, or hyper connectivity, has been facilitated by rapid advancements in telecommunication technology.


For decades, Telecommunications services have formed the silver web connecting communities and colleagues across the globe at the touch of a button.


Yet, few outside the know have an idea of the scale of the underlying infrastructure that makes such rapid communication possible.


But the fact is that not only does it exist, but it also costs a bomb to operate and maintain. Plus, it requires a small army of skilled technicians to keep running.





But, at least, you know whom to blame for your niece's smartphone addiction.


Because the facts and statistics around connectivity usage and the infrastructure it takes to keep these networks up will make even the most rigid of jaws drop to the floor.


  • The capital expenditure in the mobile industry was expected to touch 160 billion USD in 2020. It ended up breaching that ceiling thanks to the pandemic and greater need for connectivity.


  • The number of mobile subscriptions worldwide is close to 8 billion, a little more than the actual number of people on the planet.


  • In March 2020, there were about 4,648,228,067 internet users- in other words, half the world's population.


  • Some of the most famous names in telecom have employee numbers running into six figures; the biggest has close to half a million.


  • The COVID-19 pandemic threw up major challenges for telecommunications service providers, with the enormous shift to working from home/remote work. Compared to a typical pre-COVID scene, there were huge increases in VPN traffic as well as web traffic. The remote work situation is sure to continue indefinitely.


  • Data demands of telecom users are growing exponentially, but 5G is projected to be a prominent player for telecommunication providers to meet that target. To this effect, the global distribution of 5G devices has shot up and is expected to climb all the way through 2024. 5G will be a part of other segments too: emergency services, smart cars, telematics devices- to name a few.

At this point the full impact of the coronavirus pandemic on the telecommunications sector is difficult to predict.

There is no doubt that telecom services will play a major role in economic restructuring and recovery in a post-COVID world. Therefore, it needs all the tech help it can get to ride out the challenges and come into its own. SAP can help do just that.

Digital Transformation in Telecom: SAP’s game-changing solutions and opportunities


The growing intersection of the physical and digital worlds lies at the heart of the highly dynamic scenario in telecommunications at present.


SAP has the potential to empower telecommunications providers to redefine operations by the digitalization of their current/legacy platforms and processes. In fact, it is supposed to unlock potential to the tune of a whopping $1.2 trillion. Some of the areas in which SAP can benefit the telecom industry include

  1. Data analytics and management of burgeoning data volumes: collation, structuring, and analysis of vast amounts of incoming data from a consumer satisfaction and business growth perspective. Data-derived insights can help the company optimize both bandwidth and coverage, reduce the number of dropped calls, and improve download speeds.

  2. Privacy and security issues: data safety for both the enterprise and the end-user /customer

  3. Operational and technical innovation for multiple layers of consumer data protection and management.

  4. Intelligent connectivity services across various sectors

  5. Help minimize revenue lost to avoidable service disruption

  6. Planning for network equipment purchase and asset management


SAP’s current and future suite of offerings for the telecommunications sector


SAP is geared to help the telecom sector with digital twins of network assets to monitor, process, compute and predict the status of asset health plus energy utilization.


It has go-to-market models, support structures, plus content that is ready to deploy, along with the tech for launching customer service chatbots within weeks of the requirement arising.


Platform-based and multi-faceted models are available that facilitate better dealer/vendor management as well as transparent revenue-sharing.


Multi-dimensional cost allocation and granular margin analysis is made possible through automated systems.


Coupled with the rollout of intelligent automation in a phased manner, that's a lot of support, and also a lot of areas for telecom companies to catch up on. Industry expertise coupled with SAP knowledge can help telecom companies ride the wave of building a truly connected world.


In that context, training SAP end-users on relevant processes, within the context of telecom, will be paramount. Businesses that take the time out to train well now can expect to benefit from their skilled workforce several decades into the future.


If you'd like to explore an industry-specific SAP training solution that is readily available today, please take a look at Espresso's features, and reach out to us to discuss more.


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