The 101 Guide To SAP SuccessFactors

As yet another season of performance appraisals rolls around, SAP SuccessFactors is gaining its rightful place in the spotlight. With more people continuing to work from home, the need for a comprehensive solution to plan for the year ahead has become important, and SAP SuccessFactors helps companies manage their people process better.

In this guide, we discover what SAP SuccessFactors really is, and how it can help in transforming businesses large and small. If you have bought an SAP SF license and are wondering how to use it better, this guide is for you.

What is SAP SuccessFactors? Definition and Examples

SAP SuccessFactors is a cloud-based, end-to-end business solution built on the Software as a Service (SaaS) model. It is designed to meet the requirement of enterprise-class organizations particularly from a Human Resources (HR) perspective.

For example, large organisations work with a multitude of people across roles and functions, and it is important for the last-mile partner to have the same working experience as the full-time employee.

Moreover, some companies may have shop floor workers whose daily challenges are very different from those working in other roles.

A solution like SAP SuccessFactors helps the HR departments, as well as the business at large, in matching these employees to the right experience, thus allowing them to do their job even better.

Human Resource Management vs. Human Experience Management (HRM vs. HXM)

SAP SuccessFactors is a global leader in providing cloud Human Experience Management (HXM). The term HXM is distinct in the sense that it is highly people-focused.

The product suite enables the users (which are businesses of all sizes), to provide employees with experiences that acknowledge their individual contributions and value additions.

SAP SuccessFactors (SAP SF) intuitively brings in the human element, which takes the employee’s experience of the job far beyond a paycheck, and inspires them to give their consistent best.

Investing in SAP SF is an investment in your workforce.

With a tool like SAP SF in your arsenal, you can set expectations more clearly, receive feedback, help people navigate daily challenges like overtime, leave management, and more with the click of a button, so that they can focus on doing their jobs better.

How does SAP SuccessFactors Work?

SAP SuccessFactors’ HXM suite not only caters to standard HR functions such as finding talent, running training programs, and managing the workforce, but also comes with a range of features that can be used to execute various HR strategies.

The transformative package can combine feedback with operational data to dig deep into behavior and psychology-- explore what people feel and why, and use the data to create employee experiences that transcend the mundane.

By decoding the key drivers of engagement, organizations can better manage the employee lifecycle.

The software can track event-based triggers and perform statistical key driver analysis. It also comes with preconfigured, customizable, real-time dashboards and can provide insights by generating embedded, tailored reports.

Who Uses SAP SF Within Your Organization?

SAP SF is used by businesses of all sizes. There are currently 120 million users of SAP SF across 200+ countries and territories.

The key features of SAP SF make it useful and customizable across industries, and in the HR sector across the globe:

  • Comprehensive HXM suite

  • Recruitment-related transactions

  • Operational elements such as managing time off, payroll, timesheets reporting

  • Audits and compliance

  • Planned/timed queries

  • Learning and development activities

  • Crud operations

  • Holistic performance assessment through surveys, 360 degree feedback, and individualized reports

In other words, every single person in your company uses, or is impacted by the use of, SAP SuccessFactors. It is safe to say that every worker has at least one interaction with the SF module every single day!

SAP SuccessFactors - Integration Factors

SAP Process Integration ( PI)

SAP Process Integration facilitates the processing of easy integration between an SAP and non-SAP application. It also facilitates integration of an organizational system outside any organization.

SAP SuccessFactors’ Integration add-on feature allows you to perform data integration between two environments, namely:


  2. SuccessFactors HCM

However, the final selection is highly dependent upon the organizational structural data, qualification data, and compensation.

Compensation Data Process:

With the Compensation Data Process, you can transfer planned data from SAP ERP HCM to SuccessFactors.

Employee Data :

The feature helps you transfer employee and company-related data from SAP ERP HCM into SuccessFactors, streamlining your Talent Management activity.

Data Evaluation:

Pre-hire data should be exported from the HCM suite to SuccessFactor.Upon extraction, the information is shared with SuccessFactors.

Finally the vital exported data gets stored in various stages, with the use of Transaction. This helps move the data to the employee master record.

The Benefits Of Using SAP SuccessFactors

  • For a growing organization, SAP SF provides a complete, end-to-end recruiting solution. It is scalable and can be extended as per need.

  • For team leads, managers and department heads, SAP SF’s Performance and Goals modules makes it easy to track their team’s professional and personal goals.

  • Payroll and compensation proceeds in a smoother, seamless fashion.

  • SAP Qualtrics Employee Engagement helps team leads and managers understand the whats and whys of occurrences in their organization, through role-based dashboards and reporting mapped to the organizational structure. Other useful features include flexible survey creation, customizable impact reports and guided action planning tools.

  • SAP Qualtrics EmployeeXM for IT ensures that IT resources, services and investments meet employee needs. From improving everyday technological experiences for employees, to serving structured insights based on employee feedback, sentiment scores, and AI-powered text analytics, it empowers management to focus on important issues and trends.

Using SAP SF in 2021 and Beyond

Employee engagement is one of the intangible but incredibly valuable benefits of using SAP SF.

In the light of the COVID-19 pandemic, which disrupted business-as-usual (BAU), the work-from-home model changed how Human Resources works and interacts with employees. In addition, managers were deprived of the insights that helped them keep their teams engaged, resilient and on track.

The SAP SuccessFactors Employee Engagement in Disruption became the solution of the hour. It helps executives track issues such as remote work enablement, productivity, morale, mental health, workplace safety, and work/life balance in altered work scenarios, and accelerate recovery.

Facilitating employee eLearning through Espresso

As we'd discussed earlier, SAP SF is one module that directly impacts every person in your business, making every one of them an SAP end-user.

Without the right modules and knowledge of how to use these features at the right time, people will be lost and confused more often than not.

Plus, the sheer scale of SAP and version updates every few months can add to your trouble, causing a sharp increase in support tickets once the implementation process is complete.

This is where Espresso steps in!

  • Continuous training and updated content with every SAP version release

  • Learners can choose a format they are comfortable with, including audio, video, quizzes, and more

  • Content available in 5 languages for end-users in every region

  • Espresso can be yours to use in just five days! Content is ready to be deployed as soon as you need it.

Espresso brings into alignment company goals with other Human Resource and other departmental priorties, delivering an end product that gives tangible results on a departmental as well as company-wide scale.

With Espresso, you can

  • reduce support costs

  • pay only for the number of users you want to train

  • avail faster, better training as early as today

  • customize only what you need, without holding up the training process

Wondering how to make the most of SAP SuccessFactors? Train your end users with Espresso! Find out more at